Shipping

Your order will usually ship with in 48 hours for in stock items in our USA warehouse but can take 1-14 days from the day you placed the order depending on the current order volume. You will receive an email when your package has shipped.  Orders with more than one item may arrive in multiple shipments.  Rare exceptions may occur if a product is out of stock and delivery may be delayed.

DOMESTIC SHIPPING

Depeche-Toi offers standard free shipping in the continental USA with orders over $40.00.  

USA (Continental) Standard Shipping (2- 14 day delivery)

SHIPPING FEE ORDER VALUE
$3.95 $0.01 - 19.99
$5.95 $20.00- 29.99
$6.95 $30.00 - 39.99
FREE $40.00 or more

Need it quickly? UPS and USPS Expedited Shipping fees will display in your shopping cart and fees are based upon the shipping address & weight of your order.

USA (non-Continental) Shipping: Alaska and Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, FPO & APO

During checkout you enter your entire address and your shipping options will  be displayed via US Postal Service & UPS.  Shipping fees are calculated based on the shipping address and weight of your order.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

Multiple Shipments
Your order may arrive in multiple shipments at no additional cost to you. This allows for faster delivery of your order and some items ship direct from the fashion house in their respective country as listed under the product description.

Skin & Body Products 
Some skin and body items may be considered hazardous materials due to their alcohol content and cannot be shipped to certain zip codes in Alaska, PO boxes, military addresses (diplomatic pouch mail, APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands) or international addresses. 

Signature Required 
Orders over $100.00 are shipped insured delivery at no additional charge. A signature is required upon delivery.  

Customized Orders 
These items usually arrive within 2-4 weeks. For shipping timeframes on customized items shipped internationally, please contact customer service.

Special Orders 
Certain in-stock items may require 5-15 business days for delivery. These special orders cannot be shipped to PO boxes or military addresses (APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands).

Green Shipping 
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Other Shipping Terms
- For orders that require more than one package, the additional charge for second business day and next business day deliveries will be per package.
- Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective.
- Items requiring special delivery have shipping charges indicated in parentheses after the price. For those items only, the amount in parentheses is the total shipping charge.
- In compliance with U.S. Department of Transportation rules, restricted items must be delivered via standard shipping and cannot be shipped to APO, FPO & DPO addresses.
- If you change the shipping address after an order has shipped, there may be an additional charge.

 

Perishable Shipping Options

Our cooled shipping option for $6.95 consists of the food cooling packaging and frozen cold packs. 

This is option is highly recommended for perishable items during the hotter shipping months from April - September.  Candy & Chocolate shipments are not guaranteed to arrive in solid form with out the purchase of this insulated packaging. We do not accept liability for melted merchandise. Any melted or spoiled items will only be replaced if you have purchased the Insulated Shipping Package.

Please note that the cooled shipping option is only able to retain the temperature of your goods for approximately 30-40 hours. We highly recommend pairing the cooling supplies with our faster Priority Mail shipping method for all heat sensitive and perishable items, which will help minimize exposure during transit. You may choose the slower Economy Free shipping at your own risk, however we can not guarantee that the merchandise will arrive without damage during hotter temperature months of April - September. We strongly suggest Next Day & 2nd Day Air shipping for all perishable shipments.

We will not ship chocolate or perishable items later in the week, to avoid the package sitting in hot terminals or trucks during transit.


Order Tracking

When your order ships, we will email the tracking information for your package.  Our customer service agents sees the same tracking information as you. In some cases, international orders can take up to 6 weeks to clear customs. Most likely, your order is still in transit from one country to the next. Once it arrives at the next port, airport or destination, the package will be scanned and the tracking information will automatically update. If it has been over 7 weeks, please let us know and we can try to ship your order again.

Damaged Shipments

In the rare circumstance that your shipment arrives damaged, please report this damage to us within 7 days of receipt.  You may be asked to send photographs of the box, packaging and items and to keep these items for a claim investigation by the carrier.  A replacement order will be shipped to you accordingly.

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INTERNATIONAL SHIPPING

International Shipping Options & Charges
International shipping costs will be calculated based on the items you are purchasing, your chosen shipping method and your shipping destination.

International Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will not e calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the country the order is delivered to.

You will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. If the due charges are not paid COD, the merchandise will be returned back to us and the customer will not be refunded any of the shipping charges.

International Shipping Timelines 
Most in-stock items will arrive to international addresses within 7-20 business days after receipt of your order. You'll see a shipping range specific to your destination in Checkout.